There are a couple of reasons why you might see this message.
For players on Apple devices, since version 5.2.0 the game uses some of the newer features of iOS. However, this means that older devices running iOS 12 or older are no longer supported.
Sonic Forces can be played on the following devices:
- iPhone 6 or newer;
- iPad Touch 7th Gen or newer;
- iPad Air 2 or newer;
- iPad 5th generation or newer;
- iPad Mini 4 or newer;
- Any iPad Pro
If you are using one of these devices and are still having trouble installing the latest update, please make sure your iOS is up to date.
It's also possible that we have just released a new update, but the update hasn't appeared on the store for you yet. If this is the case, please be patient, as in some circumstances it can take up to 24 hours for a new update to reach everyone.