Fun and Fair Play is one of the the core tenets we strive to provide with our games. This page will help you understand how to behave in our games to make sure you - and the players you interact with - have the best experience.
Be respectful
Yes, you might be having a bad day, or you might be frustrated that another player beat you, but it's important to remain respectful. Here are some examples of behaviours that we don't accept, and that may result in your account being permanently suspended:
- Bullying or threats
- Swearing or obscene language
- Hate speech
- Spamming or advertising
Be fair
When a player does something that unfairly benefits them, this goes against the spirit of fair competition and can ruin the experience for everyone else. To keep things fair and fun for everyone, if we detect suspicious activity on an account it will be investigated, and may be permanently suspended. Examples of actions that could lead to your account being suspended include:
- Cheating or hacking
- Repeatedly exploiting a bug or glitch that gives you an advantage
- Attempting to use a non-SEGA website or app to upgrade your account
- Buying or selling accounts, in-game items, or currency