Announcements

Hot Topics

• I am receiving a message asking me to update the game, but there is no update in the store What should I do?
• Game Crash after 4.23.0 update - December 2023

Gameplay

• What rewards do I get for completing missions?
• What's the purpose of collecting Gold Rings in a battle?
• What are Red Star Rings used for?
• What are Chests?
• How is each runner different?
• What are items, and how do I use them?

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Profiles and Accounts

• I want to transfer my Samsung Galaxy Store game account to the Google Play version of the game. How do I do this?
• How can I delete my data in Sonic Forces?
• I have lost my progress, how can I recover it?
• What should I do to reduce the chances of losing my account?
• Can I transfer my progress between two different devices?

Billing and Purchases

• What should I do if there is a problem with my real-money purchase?
• What should I do if I have unauthorised charges on my account?
• How can I restrict or limit purchases on my device?

Technical Support

• Why is my game stuttering or lagging?
• My game isn't running correctly, what can I do?

Adverts

• Why is my game showing adverts?
• How do I remove adverts from my game?
• I saw an advert that I think isn't appropriate for the game. What should I do?

Fair Play and Security

• Why has my account been suspended?
• My account has been suspended, can I have the suspension removed?
• I have seen another player who I think is cheating, or who has been behaving inappropriately. What should I do?
• What should I do to make sure I keep my account secure?
• Fair play in Sonic Forces